The number of Vodafone customers increased in March. Customers of Meo and Nos already have increases in February
Vodafone Portugal will update the prices of products and services from March 1, 2023, the company confirms in a message published on the relevant website. The operator foresees “a maximum increase of 7.8% of the total value of the invoice”, a percentage equal to the annual average change in inflation in 2022, as confirmed this month by the National Institute of Statistics (INE) . Customers of Meo and Nos will receive increases from 1 February.
“Vodafone Portugal will update the price of telecommunication services provided to its customers from March 1, 2023, with a maximum increase of 7.8% of the total invoice value, according to the subscribed services and in accordance with the terms and conditions provided for in the relevant agreement . The update is calculated based on the inflation rate,” the telecommunications company explains, noting that more detailed information on the new prices “will be available from” January 30.
The operator led by Mário Vaz was the only one of the three main ones in Portugal that had not yet provided any information on its pricing policy for this year. In October 2022, the president of Altice Portugal, Ana Figueiredo, announced that Meo prices will be updated to inflation on February 1, and the ECO knows that the changes are now being communicated to customers, based on the rate of 7.8% (which is is above the 7.2% that Altice itself quoted in October, the same as expected by the government). Nos also recently posted a note on its website stating “new prices” as of February 1, without moving forward any percentage.
“The monthly rates for Vodafone’s products and services will be updated, as will most service costs. The new prices will take effect on March 1, 2023 and from January 30, 2023 you can consult the specific update on your products and services via TOBi or call 12 710 for free, Vodafone explains in the information on the internet. The increase “will be reflected in the final value of your service on the date of the price change, as well as some additional services you subscribed to,” the company also says.
This information thus confirms the news released in August 2022: with rising costs, it was certain that telecommunication prices would increase in 2023, an option provided for in most contracts. Yet Meo would not confirm the increase until months later in October in statements to the agency lusa, while Nos and Vodafone never confirmed the price increases to the press until the information was available online — not even after the successive questions from the ECO, a sign of the sensitivity of the pricing issue in the telecommunications sector in Portugal.
“The telecommunications sector has been heavily impacted by the current macroeconomic and geopolitical context, resulting in significant increases in energy and commodity prices. This fact, combined with the increase in inflation, results in significant increases in operating costs and the maintenance and management of the support network for the delivery of our services,” Vodafone contextualizes.
In the case of Altice, the company’s president said in October that prices will rise in February with the rate of inflation. Based on the rate expected at the time – 7.2%, instead of the current 7.8% communicated to customers – Meo’s leader predicted that a “TV+Net+Voz” package would have an average increase of two euros per year. while a customer with an M4 package sees his bill increase by four euros per month. The ECO asked for new simulations on Monday, but has not yet received a response.
On the side of Nos, to whom the ECO has also asked questions about this matter, the information that exists made available on the operator’s website on December 6 is: “Nos will update the price of services according to the index of Annual consumer prices for 2022, to be published by INE in January 2023. This update only concerns the monthly costs for services, while any other service costs remain unchanged,” reads the information note stating that the prices will come into effect on January 1, 2022. February and that the details will be given from the 23rd of this month.
“The communication sector is under pressure from a sharp increase in costs, namely energy, transport, network equipment and even services provided by its suppliers. At Nos, we have absorbed a substantial part of this overall cost increase, while continuing to invest heavily in the expansion and improvement of the fixed and mobile network, so that Portugal, and in particular Nos’ customers, can enjoy a better, more reliable service , safer, faster,” the operator referred.